Terms of service

Welcome to CYCNO. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

CYCNO

Address:
Europastraße 19c
45888 Gelsenkirchen
Germany

Email: info@cycno.dk

Phone: +49 699-855-4723

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products and Availability

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate.

However:

  • Product colors may vary depending on your screen settings.
  • Product availability may change without notice.
  • We reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law, unless otherwise stated.

We reserve the right to correct pricing errors and to update prices without prior notice.

If an obvious pricing error occurs after an order has been placed, we will contact you before processing your order.

5. Orders

When you place an order, you are making an offer to purchase our products.

We reserve the right to accept or decline any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Payment authorization issues
  • Incorrect customer information

You will receive an order confirmation email after successfully placing your order. This confirmation does not constitute final acceptance of your order.

6. Payment

Payment must be completed before an order is processed.

We accept secure payment methods offered during checkout.

Payment information is processed securely through trusted third-party payment providers.

7. Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery time is 3–4 business days.

Delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Please refer to our Shipping Policy for complete shipping information.

8. Returns and Refunds

Customers may return eligible products within 30 days of delivery.

We provide:

  • Free return shipping
  • No restocking fees
  • No final sale items

Please review our Return & Refund Policy for detailed return instructions and eligibility requirements.

9. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, in accordance with applicable EU consumer protection laws.

Our voluntary 30-day return policy provides additional benefits beyond your statutory rights.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Website design
  • Icons

is the property of CYCNO or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Prohibited Use

You agree not to:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our website or systems.
  • Interfere with website functionality or security.
  • Upload malicious software or harmful code.
  • Use our website for fraudulent or unlawful purposes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CYCNO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by German or European Union law, including liability for death or personal injury caused by negligence, fraud, or willful misconduct.

13. Warranty

Consumers are entitled to the statutory warranty rights provided under German and European consumer protection laws.

These statutory rights are not affected by these Terms.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Accessing third-party websites is at your own risk.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • War
  • Labor disputes
  • Carrier delays
  • Internet outages
  • Pandemics

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.

If you are a consumer residing in another EU Member State, you also benefit from any mandatory consumer protection rights applicable in your country of residence.

18. Dispute Resolution

We encourage customers to contact us first so that we can resolve any concerns amicably.

Consumers within the European Union may also use the European Commission's Online Dispute Resolution (ODR) platform, where available, or any competent consumer dispute resolution body in accordance with applicable law.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective upon publication on this page. The updated version will always include the revised Last Updated date.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

CYCNO

Email: info@cycno.dk

Phone: +49 699-855-4723

Address:

Europastraße 19c

45888 Gelsenkirchen

Germany

By accessing or using the CYCNO website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.