Shipping policy

Thank you for shopping with CYCNO. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing reliable and transparent shipping services to our customers.

1. Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing time is separate from shipping and delivery time.

2. Delivery Time

After your order has been processed, the estimated delivery time is:

3–4 business days

Delivery times are estimates and may vary due to factors beyond our control, including:

  • Carrier delays
  • Severe weather conditions
  • Customs inspections (where applicable)
  • Public holidays
  • High order volumes

3. Shipping Destinations

We currently ship to addresses within Germany and selected European countries. Availability of shipping to specific locations will be displayed during checkout.

We do not ship to P.O. Boxes or military addresses where delivery services are unavailable.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before your payment is completed.

Any available free shipping promotions will also be clearly indicated at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor the progress of your shipment.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team, and we will assist you in tracking your shipment.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us.

Please contact us immediately if you notice an error in your shipping information after placing your order.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of any damaged packaging or products (if applicable)
  • A description of the issue

We will work with the shipping carrier to investigate and provide an appropriate solution, which may include a replacement or refund where applicable.

9. Failed Delivery Attempts

If a delivery cannot be completed because no one is available to receive the package or the address provided is incorrect, the carrier may attempt redelivery or hold the package for collection.

If a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply if the return was caused by incorrect information provided by the customer.

10. Customs and Import Duties

For orders shipped outside Germany, customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country, unless otherwise stated during checkout.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

CYCNO

Email: info@cycno.dk

Phone: +49 699-855-4723

Address:

Europastraße 19c

45888 Gelsenkirchen

Germany

By placing an order with CYCNO, you acknowledge that you have read and agreed to this Shipping Policy. We appreciate your trust and are committed to delivering your order as quickly and efficiently as possible.