FAQ's

1. Where is CYCNO located?

CYCNO is based in Germany.

Business Address:

Europastraße 19c

45888 Gelsenkirchen

Germany

2. How long does it take to process my order?

Orders are typically processed within 1–2 business days after your payment has been successfully received.

3. How long does shipping take?

Estimated delivery time is 3–4 business days after your order has been processed.

Please note that delivery times are estimates and may vary due to carrier delays or public holidays.

4. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

You can use the tracking information on our Track Your Order page to monitor your shipment.

5. Do you offer free returns?

Yes. We offer free return shipping on all eligible returns.

6. What is your return policy?

You may return eligible items within 30 days of receiving your order.

To qualify for a return, products should be unused, in their original condition, and returned with their original packaging whenever possible.

7. Do you charge restocking fees?

No.

We never charge restocking fees on approved returns.

8. Are there any final sale items?

No.

We do not sell final sale items. All eligible products can be returned within our 30-day return period.

9. What should I do if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item

We'll work quickly to resolve the issue with a replacement or refund where appropriate.

10. Can I cancel my order?

Yes.

Orders may be cancelled before they have been shipped.

If your order has already been dispatched, you may return it under our Return & Refund Policy after delivery.

11. What payment methods do you accept?

We accept secure payment methods available during checkout.

Available payment options will be displayed before you complete your purchase.

12. Is shopping on your website secure?

Yes.

We use industry-standard security measures and encrypted connections (SSL) to help protect your personal information and payment details.

13. Do you ship outside Germany?

We currently ship throughout Germany and selected European countries.

Available shipping destinations are displayed during checkout.

14. How can I contact customer support?

Our customer support team is happy to assist you.

Email: info@cycno.dk

Phone: +49 699-855-4723

We aim to respond to all inquiries within 24 business hours, Monday through Friday.

15. What if I entered the wrong shipping address?

Please contact us as soon as possible.

If your order has not yet been shipped, we'll do our best to update the shipping address.

Once an order has been dispatched, we may not be able to make changes.

16. How do I request a return?

Simply contact our customer support team by email with:

  • Your order number
  • Your full name
  • The reason for your return

We'll provide return instructions and, if applicable, a prepaid return shipping label.

17. Will I receive an order confirmation?

Yes.

After your order is successfully placed, you'll receive an order confirmation email. Once your order ships, you'll receive another email with tracking information.

18. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are typically processed within 5–10 business days to your original payment method.

Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

19. Can I modify my order after placing it?

If your order has not yet entered processing, we may be able to update it.

Please contact us immediately after placing your order so we can assist you.

20. How can I contact CYCNO?

CYCNO

Email: info@cycno.dk

Phone: +49 699-855-4723

Address:

Europastraße 19c

45888 Gelsenkirchen

Germany

Customer Support Hours:

Monday – Friday

Response Time: Within 24 business hours