Refund policy
At CYCNO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below. This policy complies with applicable consumer protection laws in Germany and the European Union.
1. Return Eligibility
You may return most items within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, manuals, and tags.
- Not show signs of damage caused by misuse.
- Be returned securely packaged to prevent shipping damage.
We reserve the right to refuse returns that do not meet these conditions.
2. Free Return Shipping
We provide free return shipping for all eligible returns.
Once your return request has been approved, we will provide return instructions and, where applicable, a prepaid return shipping label.
3. No Restocking Fees
We do not charge any restocking fees.
You will never be charged a handling or restocking fee for approved returns.
4. No Final Sale Items
We do not sell Final Sale items.
Every eligible product purchased from CYCNO can be returned within our 30-day return period, provided it meets the conditions outlined in this policy.
5. Damaged, Defective or Incorrect Items
If you receive:
- a damaged item,
- a defective product,
- or the wrong item,
please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will arrange a replacement or full refund at no additional cost.
6. How to Start a Return
To request a return, please contact us:
Email: info@cycno.dk
Please include:
- Order number
- Full name
- Reason for return
Our customer support team will provide return instructions as quickly as possible.
7. Refund Process
After receiving and inspecting your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days, depending on your payment provider.
Please note that your bank or credit card issuer may require additional time before the refunded amount appears in your account.
8. Non-Returnable Items
For hygiene, health, and safety reasons, certain products may not be eligible for return if they have been opened, used, or are unsuitable for resale.
This includes products where return restrictions are required by applicable law.
9. Order Cancellation
Orders may be cancelled before they have been shipped.
If your order has already been dispatched, please wait until it arrives and then submit a return request under this Return & Refund Policy.
10. European Union Right of Withdrawal
If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, as provided under EU consumer protection legislation.
Our 30-day return policy extends this statutory right and provides additional convenience to our customers.
11. Refund Method
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
We do not issue refunds in cash for online orders.
12. Contact Information
CYCNO
Email: info@cycno.dk
Phone: +49 699-855-4723
Address:
Europastraße 19c
45888 Gelsenkirchen
Germany
Thank you for shopping with CYCNO. We are committed to providing a fair, transparent, and customer-friendly return experience.