Privacy policy

At CYCNO ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or purchase our products. It has been prepared in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.

1. Company Information

CYCNO

Address:
Europastraße 19c
45888 Gelsenkirchen
Germany

Email: info@cycno.dk

Phone: +49 699-855-4723

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers)
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Time zone
Website usage information
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products
Process payments securely
Provide customer support
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Comply with legal obligations
Respond to inquiries and requests

If you have given your consent, we may also send promotional emails. You may unsubscribe at any time.

4. Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

5. Payment Information

We do not store your complete payment card information.

Payments are securely processed by trusted third-party payment providers that comply with applicable security standards, including PCI DSS.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

Payment processors
Shipping and logistics providers
IT service providers
Website hosting providers
Fraud prevention services
Legal authorities when required by law

All third parties are required to protect your personal information and process it only for authorized purposes.

7. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance user experience
Support security and fraud prevention

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Although we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Receive a copy of your data (data portability)
Withdraw consent where processing is based on consent
Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the information below.

11. International Data Transfers

If your personal information is transferred outside the European Economic Area, we ensure that appropriate safeguards are implemented in accordance with GDPR requirements.

12. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will always be posted on this page with the revised Last Updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us: